With proximity to the Blue Ridge Mountains and Atlantic Ocean, Columbia, South Carolina is an ideal place for a vacation. If you're a property owner there, you can harness a solid income stream when you rent your home to vacationers. How should you get started?
Communication is key. Read on to learn about the most effective vacation rental communication tips!
Make Yourself Accessible
When it comes to vacation rental tips, the most important one is to be available to guests. Don't simply hand them a key or passcode and go silent. Be sure to communicate with guests after they arrive to ensure they have what they need.
Provide a cellphone number where guests can call or text. Give them an email address, too. Guests will feel more comfortable knowing you're easy to reach.
Respond to Guest Communication Promptly
One of the biggest rental booking tips is to be prompt and courteous with communication. Good communication should begin with your vacation rental listing. Use descriptive and friendly text, and encourage readers to contact you with questions.
If a prospective guest sends you a question, don't leave it unattended in your inbox. Respond within at least 24 hours, but sooner is better. Likewise, if a guest reaches out while at your property, respond as soon as possible.
Provide Clear Instructions
Good host strategies always include establishing clear property rules. After all, you don't want to rent out your house in Columbia only to find it in poor condition.
If you don't want guests accessing the hot tub after 9:00 at night, for instance, explicitly state that. Similarly, if guests should wash all dishes before checking out, state that in writing.
You can post a list of rules on the refrigerator. It's wise to include them in other places, too, like on a kitchen table or near a door. Make sure to list fines and penalties if guests do not follow the rules.
Share Your Columbia Knowledge
Whether you're a Soda City native or have called Columbia home for a few years, you'll have opinions about the best parts of the city. Don't keep your insider knowledge as Columbia SC rental hosts a secret. Share it with vacationers!
Leave a list of your favorite dining spots and coffee shops on the kitchen table. For an extra touch, leave cookies or other goodies from a local bakery to welcome your guests.
Ask for Feedback
Even when you've pulled out all the stops as a vacation rental host, there could be areas for improvement. Guest feedback can help you improve your rental - and earn better reviews.
Ask guests for suggestions. For example, maybe some doors or windows are difficult to unlock. Or perhaps some instructions were confusing.
Be open to feedback. Use it to make your vacation rental even better!
Check Out These Vacation Rental Communication Tips
The right vacation rental communication tips can elevate guests' experience in your property. Be clear and prompt with communication. Solicit feedback and share local knowledge.
At PMI Soda City, we can help you gain the biggest return on your property investment. Partner with our experienced team to get help boosting the potential of your short-term rental. Contact us today to learn more!
